Our Commitment: Safety, Comfort, and Well-being.

Base Rates & Variables: Grooming fees vary depending on breed, size, coat length, coat condition, behaviour and the requested styling.

Price Variations & Additional Fees: Fees may vary between visits depending on your pet's current condition and the time required. Supplementary charges apply for specialised care, such as severe matting removal, flea treatments or handling challenging behaviour.

Right of Refusal: All services are performed at the discretion of store management to maintain the highest standard of safety and comfort for both our team and the pets in our care.

To help us maintain our standard of care, a 5% surcharge applies to all Saturday appointments and a 10% surcharge applies to all Sunday appointments.

48+ hours' notice: Free cancellation with full deposit refund.

24-48 hours' notice: Deposit is non-refundable, you may reschedule once. Please note that no further amendments can be made to the rescheduled date/time.

Less than 24 hours' notice: Deposit is strictly non-refundable, original appointment cannot be rescheduled.

Late Arrivals: We operate on a strict schedule to ensure every pet receives undivided attention.

*Arrivals delayed by more than 15 minutes: A late fee of $25 will apply.

*Arrivals delayed by more than 30 minutes: The appointment will be automatically cancelled under our "Less than 24 hours" policy and the deposit will not be refunded.

Prompt Collection: We will notify you via text or call once your pet is ready. Please pick up your furry companion promptly.

Late Pick-Up Fees: To ensure all pets have a comfortable stay, a minding fee of $10 per hour applies if pick-up is delayed by more than 30 minutes after notification.

After-Hours Collection: Collections after our official closing time will incur an additional fee of $25 per 15 minutes.

Specialised Handling Fee: Pets displaying high anxiety, aggression or difficult behaviour that requires extra handling or extended time will incur a $50 Fee.

Safety Interruption: If a grooming session cannot be safely completed due to stress or behavioural escalation, we reserve the right to pause or postpone the service at any stage for the well-being of the pet and the safety of our staff.

Service Satisfaction: Your satisfaction is essential to us. If you have any concerns regarding a completed grooming service, please contact the store within 3 days so we can promptly address and resolve them with you.

Retail Product Returns: Unused and unopened retail items in their original packaging may be returned within 14 days of purchase for an exchange or store credit. Proof of purchase is required.

Exclusions: For health and hygiene purposes, opened or used items, pet food, treats, personal care products and clearance or final sale items are strictly non-returnable.

Faulty Merchandise: Damaged or faulty products will be assessed by management for an exchange or store credit in accordance with consumer guarantees.